12th Pass Job in Haryana

Project X Placements

Technical Support Associate (WD)

Full Job Description

ROLES AND RESPONSIBILITIES

  • Inbound Technical Support for leading American data storage device manufacturers (Internal/ External/Network Attached Storage)
  • Installation and configuration of Western Digital Storage Devices (DAS and NAS)
  • Diagnose and troubleshoot software problems and help customers install applications and programs
  • Provide support to customers via phone and remote access to give quick answers to simple IT issues.
  • Document cases, recommendations, and resolutions clearly in the CRM system and take ownership of the cases escalated from less senior engineers.
  • Follow Quality Assurance & compliance guidelines.

JOB DETAILS

  • Company: Leading Multinational BPO
  • Process: Data storage support
  • Post: Technical Support Associate
  • Location: Udyog Vihar, Gurugram
  • Shift timings: Night Shifts (Rotational)
  • Working Days: 05 Days (Rotational)
  • Week Offs: 02 Days (Rotational)

Support for Storage Devices

  • Direct Attached Storage (Internal / External Storage Drives)
  • Network Attached Storage

PERKS & BENEFITS

  • Salary: Upto ₹28,000 (₹33,000 CTC) Monthly +₹2000 PLI
  • Incentives: Performance Based
  • PF & Medical Benefits
  • Free Meals
  • Both Side Cab Service

SELECTION CRITERIA

  • Undergraduate/ Graduate Candidates
  • 06+ months of experience in Technical Support/ International Customer Service
  • International customer service experience will be considered if the applicant holds good technical knowledge
  • Applicant should be comfortable with night shifts and WFO

REQUIRED SKILLS

  • Excellent communication skills (verbal and written)
  • Must possess sound technical knowledge
  • Problem-solving and troubleshooting skills

INTERVIEW PROCEDURE

  • Round 1 – HR (Telephonic interview)
  • Round 2 – AMCAT (Online)
  • Round 3 – Ops (Video/Telephonic interview)

Job Types: Full-time, Regular / Permanent

Salary: ₹22,000.00 – ₹33,000.00 per month

Benefits:

  • Commuter assistance
  • Food provided
  • Health insurance
  • Leave encashment
  • Paid sick time
  • Paid time off
  • Provident Fund

Shift:

  • Night shift
  • Rotational shift
  • US shift

Education:

  • Higher Secondary(12th Pass) (Preferred)

Language:

  • excellent English (Required)

Shift availability:

  • Night Shift (Required)

To apply for this job please visit in.indeed.com.