Bpo Jobs in Lucknow

The Singh Consultancy

Team Leader- BPO

Full Job Description

What you will do in this role

  • Manage post-sales experience and service of premium members
  • Mentor and develop the team.
  • Effectively manage shift operations.
  • Strong Knowledge and Experience on Operational Metrics. (CSAT, AHT, Shrinkage, Quality scores, maintaining SLA, Attrition management).
  • Handling Escalation calls of Customers.
  • Track Customer Satisfaction & ensure closure of complaints.
  • Strong Rapport building skills with Team & stakeholders, manage attrition in the team.
  • Evolve more effective work process for improving customer interactions.
  • Constantly monitor & review performance metrics for achievement of objective.
  • To effectively manage Contact Centre operations for constant performance achievements.
  • Identify relevant training needs of agents & ensure effective implementation.
  • Interface with IT/HR/ Training/Quality in order to improve the team’s Performance.

Job Type: Full-time

Salary: ₹25,000.00 – ₹40,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • Lucknow, Lucknow – 226001, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • team lead: 2 years (Preferred)

To apply for this job please visit in.indeed.com.