Call Center Jobs in Jodhpur

Customer Service Executive

Job Description

Responsibilities:

• Manage inbound and outbound phone calls/Emails.

• Identify and assess customer’s needs to ensure customer satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication.

• Provide accurate, valid and complete information by using the right methods/tools.

• Meet personal/customer service team’s KPI.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

· Follow communication procedures, guidelines and policies.

· Take the extra mile to engage customers.

Requirements:

• Proven customer support experience or experience as a Client Service Representative.

• Strong phone contact handling skills and active listening.

• Familiarity with CRM systems and practices.

• Customer orientation and ability to adapt/respond to different types of characters.

• Excellent communication and presentation skills.

• Ability to multi-task, prioritize, and manage time effectively.

• Should be fluent in English & Hindi.

Job Type: Full-time

Salary: ₹15,000.00 – ₹21,000.00 per month

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Jodhpur, Rajasthan: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Preferred)

Experience:

• Customer service (Required)
• more than 1 years (Required)

Language:

• English (Required)
• Hindi (Preferred)