Call Centre Operator

Roles & Responsibilities

Work with other management team members to develop call center objectives, keeping profitability and efficiency in mind

Lead team meetings and coach and motivate team members

Hire, onboard and train call center personnel

Analyze call center data and prepare reports for upper management.

Evaluate staff effectiveness and performance annually or on an as-needed basis

Day-to-Day Duties

Hire, train, and manage a team of call center representatives

Work with call center representatives to solve problems like difficult calls from angry customers

Collect and Analyze call center statistics and adjust processes to meet or exceed goals

Problem-solving and conflict resolution skills

Communication skills

Analytical abilities

Organizational and multitasking skills

Strong leadership skills

Job Types: Full-time, Regular / Permanent

Salary: ₹500,000.00 – ₹800,000.00 per year

Benefits:

• Provident Fund

Schedule:

• Rotational shift

Ability to commute/relocate:

• yediyur lake, Bengaluru – 560070, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Preferred)

Experience:

• tele sales (Preferred)
• Technical support (Preferred)
• total work (Preferred)

Language:

• Hindi, English, South language (Required)