Devadoss hospital, Madurai
Full Job Description
Will be responsible to handle inbound calls from the patients/complainant and direct them towards concerned medical practitioners.
- Applicants must enjoy working in a fast-paced environment and be able to thrive under pressure to ensure maximum tickets are closed.
- Should have good interpersonal skills and ability to understand the consultation requirement and based on the same should be able to give recommendations.
- Strong Inbound / Outbound call handling potential.
- Should have Excellent Hindi and English communication skills.
- Should be open minded and ready to learn.
- Follow-up with callers & internal team.
- Demonstrate value & ethos of Sewa.
- Bachelor’s degree preferred, but diploma accepted with some college or equivalent experience
- 2+ years experience as a Receptionist or Administrative Assistant
- Knowledge of spreadsheets and word processing documents
- Ability to create organized filing system
- Exceptional customer service skills and professional phone manner
- Experience with BillQuick and Vorex or willingness to learn
- Working knowledge of marketing terminology and practices
- Typing speed of at least 70 WPM
- Overachieving attitude and enhanced work ethic
Required Experience, Skills and Qualifications
- Sewa Bhav
- Preferably from Healthcare / Health Insurance sector
- 1 year of relevant experience
- Ability to listen and active problem-solving skills
- Good interpersonal skills
- Ability to handle pressure
Job Types: Full-time, Regular / Permanent
Salary: ₹10,000.00 – ₹12,000.00 per month
- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Provident Fund
- Day shift
- Morning shift
- Night shift
- Rotational shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Madurai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
- Bachelor’s (Required)
- Technical support: 1 year (Required)
- tele sales: 1 year (Required)
- total work: 1 year (Required)
- Tamil (Required)
- English (Required)