Home Based Admin Jobs Birmingham

Flomatik Network Services are seeking a Part Time administrator (30 hours / week). You’ll be delivering Contact Centre services for one of Flomatik’s largest client accounts.

Main Outline Duties and Person Requirement:

• Attend meetings to ensure contact centre team are following latest processes
• Raise Engineer uniform orders
• Provide reports as required by the customer
• Raise Change Request
• Maintain Customer notifications process
• Close down tickets
• Raise Fault tickets
• Run daily reports & save to SharePoint, e.g VMC, Customer numbers
• Check Serve Assure & red tools for customer connections
• Manage Emergency Call Handling Calls on particular projects

The Typical personal attributes (skills, aptitude and understandings) might include:

• Attention to detail and accuracy coupled with a ‘can do’ attitude
• Strong working knowledge of Microsoft Office, specifically intermediate or above experience of MS Excel and ideally MS Access.
• Relationship builder, great attention to detail, diligent and can see ‘the bigger picture’ Appropriate educational background
• Strong communication skills, coupled with a good telephone manner and experience of dealing with multiple parties, both internal and external
• Good organisational skills and able to work logically
• Able to manage your own time effectively
• To recognise and escalate issues and seek assistance where necessary
• To be effective working in both a team and on own initiative
• Ability to work to deadlines and able to work under pressure to deliver on multiple fronts

What we’ll offer in return to you:

• A competitive permanent salary banding depending on experience
• A full induction, regular reviews and 1:1s
• 25 days holiday in addition to bank holidays – pro-rated
• An extra day off on your birthday
• A flexible ‘hybrid’ approach to work
• A Pension with 5% Employer contribution after 3 months
• Employee Assistance Programme Support
• Virgin Media broadband discount
• Eye tests/contributions to glasses
• Refer a friend scheme

All hybrid workers should have a safe functional home-office workspace in their working environment.