Home Based Admin Jobs Birmingham

Flomatik UK

Project Administrator (WFH)

Full Job Description

Flomatik Network Services are seeking a Part Time administrator (30 hours / week). You’ll be delivering Contact Centre services for one of Flomatik’s largest client accounts.

Main Outline Duties and Person Requirement:

  • Attend meetings to ensure contact centre team are following latest processes
  • Raise Engineer uniform orders
  • Provide reports as required by the customer
  • Raise Change Request
  • Maintain Customer notifications process
  • Close down tickets
  • Raise Fault tickets
  • Run daily reports & save to SharePoint, e.g VMC, Customer numbers
  • Check Serve Assure & red tools for customer connections
  • Manage Emergency Call Handling Calls on particular projects

The Typical personal attributes (skills, aptitude and understandings) might include:

  • Attention to detail and accuracy coupled with a ‘can do’ attitude
  • Strong working knowledge of Microsoft Office, specifically intermediate or above experience of MS Excel and ideally MS Access.
  • Relationship builder, great attention to detail, diligent and can see ‘the bigger picture’ Appropriate educational background
  • Strong communication skills, coupled with a good telephone manner and experience of dealing with multiple parties, both internal and external
  • Good organisational skills and able to work logically
  • Able to manage your own time effectively
  • To recognise and escalate issues and seek assistance where necessary
  • To be effective working in both a team and on own initiative
  • Ability to work to deadlines and able to work under pressure to deliver on multiple fronts

What we’ll offer in return to you:

  • A competitive permanent salary banding depending on experience
  • A full induction, regular reviews and 1:1s
  • 25 days holiday in addition to bank holidays – pro-rated
  • An extra day off on your birthday
  • A flexible ‘hybrid’ approach to work
  • A Pension with 5% Employer contribution after 3 months
  • Employee Assistance Programme Support
  • Virgin Media broadband discount
  • Eye tests/contributions to glasses
  • Refer a friend scheme

All hybrid workers should have a safe functional home-office workspace in their working environment.

To apply for this job please visit uk.indeed.com.