Individual
NON VOICE PROCESS
With a startup spirit and 95,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, and transform with us.
Are you the one we are looking for?
We are inviting applications for Customer Service- Voice Process
In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of the Internet and online applications.
Qualifications we seek in you
Minimum Qualifications
- Graduate (Any except Law Graduates)
- Min 6 months Exp into Customer Service
- Fluent in English
- Location- Uppal, Hyderabad
Responsibilities
- Respond to customer queries and customers’ concern
- Provide support for data collection to enable Recovery of the account for the end user.
- Maintain a deep understanding of client processes and policies
- Reproduce customer issues and escalate product bugs
- Provide excellent customer service to our customers
- You should be responsible to exhibit a capacity for critical thinking and analysis.
- Responsible to showcase a proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Preferred Qualifications
• Effective probing skills and analyzing / understanding skills
• Analytical skills with a customer-centric approach
• Excellent proficiency in English
• You should be able to work in rotational shift (including weekend shift)