Operations Expert

ANZ Banking Group

About the role

Note – Whilst we have a preferred candidate we are open to evaluate other candidates for this position.

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things – be it buying their home, building a business or saving for things big or small.

Operations Expert will support the Operations Lead to ensure the Domain achieves its objectives (financial, customer, people, risk/process) by providing guidance and oversight for overall health of Technology India operations. Ops Expert will provide advisory services to enable the Technology India Service Centre to understand insights and opportunities for improvement.

What will your day look like

Contribute to providing insights for Technology India Service Centre using data from multiple sources and tracking against agreed metrics to provide accurate and timely information to stakeholders

Contribute to development and execution of the Technology India Service Centre vendor strategy

Contribute to providing oversight of any risk or audit issues

Contribute to providing insights across risks, issues and treatment plans for Technology India Service Centre using data

Provide relevant inputs and participate as required in planning and prioritisation ceremonies

Contribute to and support the development and execution of the Technology India Service Centre workforce strategy and capacity by taking care of the learning and development requirements of India Technology staff

Assist with ensuring the Technology India Service Centre is well managed and complies with ANZ Group processes and policies (e.g. Vendor, travel, workforce approvals, events, Business Continuity Planning), external regulatory and legislative requirements

What will you bring?

Bachelor’s Degree

Experience in building relationships across ANZ to realise the Technology India Service Centre strategy

Influencing skills across a diverse range of Stakeholders

Working knowledge of finance, commercial (ie vendor management), risk, performance and operational management

Adaptable and flexible to deal with uncertainty and ambiguity

Ability to synthesis information from multiple sources to produce meaningful reporting, insights and action plans

Ability to effectively communicate ideas in a consumable format with supporting action plans

Ability to effectively communicate with Training vendors to achieve desired results

So, why join us?

There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers. And that’s big.

But it’s not just our customers who will feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate to provide all our people:

Health and wellbeing programs

Discounts on selected products and services (from ANZ and beyond)

Flexible working arrangements, lifestyle leave and career breaks

You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To apply for this job please visit in.indeed.com.