Risk Management Coordinator (WFO) Amazon Jobs in Chennai


Risk Management Coordinator

Job Description

At Amazon, innovation drives growth and enables us to offer our customers more types of products conveniently and at even lower prices. Amazon Kindle is a revolutionary device and one of the most innovative businesses at Amazon. We envision wireless electronic reading experiences that embrace a physical book’s simplicity and utility but take advantage of our store and the Kindle’s ubiquitous wireless connectivity. Our mission for Kindle is to have every book in every language available in 60 seconds or less

The Amazon Kindle team is seeking a Risk Management Coordinator for our Kindle Books Self-Publishing Operation. This is an exciting opportunity to work on highly visible projects and be part of history in the making!

The Risk Management Coordinator will:

  • Evaluate content appropriateness compliance for books submitted through Amazon.com’s Kindle Direct Publishing
  • Effectively prioritize work time to ensure productivity and fulfill team standards for time spent in order to consistently achieve service levels
  • Identify opportunities to eliminate process redundancy
  • Leverage technology and innovation to bring continuous improvement to the operational processes
  • Works effectively in a cross-functional environment
  • Candidate will be responsible for ensuring program compliance by conducting research to minimize risk to the Kindle Store
  • Draft SOPs for the team to improve the customer experience and/or internal efficiency
  • Assist team with performance improvement efforts
  • Identifies gaps in controls and processes and escalates to manager
  • Maintain subject matter expertise specific to job functions and general industry awareness
  • Communicate effectively with other departments, in and outside of Indie, in researching complaints and acting on behalf of CRM
  • Drive root cause analysis of escalations
  • All other duties as assigned

Basic qualifications

  • Must be fluent in English in written and verbal communication
  • A passion for reading.
  • Maturity and ability to review explicit adult content from a clinical perspective. This includes nudity, strong language, etc.
  • Ready to work in 24/7 support model- Work from office, Location: Chennai
  • Ability to work in a fast-paced, production-oriented environment.
  • Exceptional level of organizational skills.
  • Possess accountability for executing the self-publishing review to achieve operational goals.
  • Willingness to challenge status quo.
  • Must be able to think creatively and possess strong analytical and problem solving skills.
  • Experience in identifying opportunities to simplify and/or automate complex processes.
  • Educational qualification of Bachelors Degree or Higher. (Should have completed graduation and have documentary evidence of the same like Provisional Certificate and/or Degree Certificate)
  • 2+ years of work experience

Additional Information:

  • Information security: You should be will to sign a undertaking pertaining to do’s and don’ts in accordance to the data Security policy
  • Relocation and accommodation: Amazon will not include any relocation bonus/assistance and the process of relocating to the office location has to be borne by the candidate.
  • Ergonomic Furniture: In Amazon we care about your health hence suggest that all employees have an ergonomic chair and desk as their workspace
  • Shift timings: Shift timings – 3 pm to 12 midnight
  • Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off) Weekly off – Friday and Saturday / Sunday and Monday / Tuesday and Wednesday. All 5 days are work from office.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Industry: Content Development / Language
Department: Content, Editorial & Journalism
Role Category: Content Management (Print / Online / Electronic)
Role: Content Management (Print / Online / Electronic) – Other
Employment Type: Full Time, Permanent

Preferred Keyskills

Good Communication In English
Content Editing

Other Keyskills

Reading Comprehension
Education:UG -Graduation Not Required

Company Profile

Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company’s DNA. The world’s brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

To apply for this job please visit www.naukri.com.