Spa Job Vacancy in Mumbai

Ode Spa

Assistant Spa Manager

Full Job Description

ob Responsibilities :

1. Administration Management of Spa

  • Ensure equipment is maintained in good working order.
  • Maintain professional relationships with suppliers and providers.
  • Ensure stock and cash items are kept safely under lock and key.
  • Minimize or eliminate losses through negligence with monitoring programs.
  • Implement a clearly established opening and closing procedure.
  • Manage inventory effectively; follow purchasing standards; ensure compliance
  • Maintain an up to date version of the Spa Procedure Manual and ensure compliance.
  • Develop and maintain Spa literature, documentation and process handling requirements.
  • Attend Management meetings and convey all relevant information throughout the Spa.

2. Financial management of SPA

  • Control ongoing service and product margin analysis to ensure profitability.
  • Implement opportunities for managing operational costs and boosting the bottom line.
  • Develop procedures for accurate inventory control and monitoring.
  • Implement full Spa product and service purchasing standards and ensure compliance.
  • Administer staff and client scheduling for maximum revenue generation and profitability.
  • Interpret Financial Reports and provide expertise on (projected) Revenue vs. Expenses.
  • Project and maintain acceptable payroll commitments.
  • Use financial plans for spotting trends, measuring productivity and monitoring progress.

3. Marketing management of SPA

  • Guide business decisions by staying on top of Spa industry trends.
  • Maintain a strong menu of services with both exceptional artistic and aesthetic value.
  • Consistently develop and grow retail sales through training, tools and monitoring.
  • Ensure the Spa is always staged for maximum buyer impact.
  • Develop Spa’s Marketing Strategy and ensure a consistent image is being portrayed.
  • Develop and maintain gracious and efficient front desk procedures.
  • Maintain and update all necessary internal and external signage.
  • Create ongoing in-house promotions and activities to stimulate sales, staff and customers.

4. Customer Service management of SPA

  • Exhibit a professional attitude, diplomacy and an ability to handle difficult situations.
  • Uphold gracious front desk procedures in the booking and handling of customers.
  • Maintain fresh, effective programs to consistently retain and grow customer base.
  • Develop and maintain compensation guidelines for customer complaint handling.
  • Anticipate, identify and ensure customer needs are being met in the best possible way.
  • Monitor customer satisfaction with surveys, focus groups and comment cards.
  • Develop and deliver credible, competitive, value-plus service to the customer.
  • Guide staff to become caring problem solvers, cooperative, accommodating and fair.

5. Human Resources management of SPA

  • Effectively administer and monitor Staff Scheduling procedures.
  • Demonstrate an exceptional level of professionalism for the staff to emulate.
  • Create a motivating environment of sincerity, warmth and fun for staff and guests.
  • . Implement ongoing skills training to ensure service standards are being upheld.
  • Develop and monitor Job Descriptions and Staff Goals Planning.
  • Create and maintain Staff Contracts, ensuring accuracy and compliance.
  • Perform Staff Evaluation Reports with proposed action plans.

1. Candidate should have minimum 5 years of experience.

2. Candidate should have knowledge in spa like set up,operations,reports and he need to develop an internal marketing in telecalling,vouchers distribution & events in malls.

3. Candidate must be aware different types of treatments, should have an knowledge in customer service,sales,indent inventory,people management.

Job Type: Full-time

Salary: ₹13,801.16 – ₹37,306.40 per month


  • Health insurance
  • Provident Fund


  • Day shift

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

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