Work From Home Jobs in Kolkata

JOB DESCRIPTION FOR CUSTOMER SUPPORT MANAGER

We are looking for energetic, enthusiastic and tech-savvy Customer Service Agents to join our team. The ideal candidate must have excellent English language skills and the ability to empathize with people over the phone. Previous experience in a call center is not necessary, as we will provide comprehensive training to ensure your success in this role.

Roles & Responsibilities: –

• Handle incoming customer calls and emails with a positive attitude, empathy and professionalism.
• Ensure that all customers feel heard, valued and taken care of.
• Respond to customer inquiries and provide timely and accurate information.
• Manage customer complaints and escalate issues when necessary. Utilize technology to efficiently assist customers and document interactions.
• Demonstrate a strong commitment to customer satisfaction and service excellence.
• Be available to work in any of the 8-hour shifts in the 24-hour cycle.
• Collaborate with team members to continuously improve the customer service experience.

Job Requirement & Skills: –

• Excellent verbal and written communication skills in English.
• The ability to empathize and connect with customers at a human level.
• Tech-savvy and comfortable with digital communication tools.
• Strong problem-solving and decision-making skills.
• The ability to multitask and prioritize responsibilities effectively.
• A positive attitude and a commitment to providing exceptional customer service.
• The ability to work in a fast-paced and dynamic environment.

If you are looking for an exciting opportunity to learn and grow, we invite you to join our team. We offer a competitive salary, comprehensive benefits package, and a supportive work environment that values teamwork, creativity, and personal growth.

Education:

· Bachelor’s (Preferred)

Experience:

· total work: 1 – 2 years (Preferred)

· Customer Support: 1-2 years (Preferred)

About Company-

Lotus Interworks Inc is an advanced technology company with a leadership team from the Massachusetts Institute of Technology (MIT), Stanford University, and Harvard University. Our product SIMPLIA is re-inventing Online Local Services Marketplaces, with deep technology and strong leadership and strategy.

Leadership Team:

• Chairman: Ray Stata Founder of Analog Devices (ADI NASDAQ),
• President & CEO: B Gopinath. He started as a scientist at the Mathematics research center of AT&T bell laboratories. He holds several fundamental patents in communications and computer technologies.
• Advisor: Alain Hanover, Senior Partner Elite Engineers Fund, at Alumni Venture Group (AVG was recognized by Pitch-Book as the most active VC firm in the world in 2018).
• Advisor: Bill Kerrigan, Bill’s career includes more than 30yrs of distinguished accomplishments, Including roles as President & CEO of Abine, Radialpoint, and as EVP of McAfee’s Worldwide Consumer Business.

Our Product: SIMPLIA

SIMPLIA is a trendsetter in enabling small businesses to scale up the value chain via cutting-edge AI-driven analytical tools. SIMPLIA is redefining the concept of the Online Local Services Marketplace. www.SIMPLIA.com.

Employment Mode : Work From Home

Shift Model : Candidates should be available for the scheduled shift in IST & PST timings (Open for Night Shifts)

Work Environment Needs : A proper and quiet work place with all necessary infrastructure is mandatory (Laptop 8GB RAM Windows 10, Headset, Desk, Chair & Power Back up)

Bandwidth Needs : Candidates should have a primary broadband connection with minimum of 30Mbps and a secondary connection which will serve as a backup, company will reimburse the amount incurred towards the broadband installation & monthly data charges borne by the employees, based on the submission of Invoice/receipt to accounts department for both primary & secondary connection

Schedule:

• Monday to Friday
• Night shift

Work Location: Remote

Job Type: Full-time

Pay: ₹20,000.00 – ₹25,000.00 per month

Benefits:

• Internet reimbursement
• Work from home

Schedule:

• Monday to Friday
• Night shift
• US shift

Supplemental pay types:

• Shift allowance

Application Question(s):

• Experience of working in a global lending software company

Experience:

• total work: 4 years (Preferred)

Language:

• Fluent English (Preferred)